Exchange your virtual assets to cash in Warsaw.
Benefits you get when working with us
Get the best value with our competitive rates
Unlock superior advantage and benefit from our competitive exchange rates that ensure you get the best value for your exchanges.
Enjoy discreet transactions for your peace of mind
With cash transactions under 1000 EUR you can enjoy high-level privacy avoiding detailed KYC procedures required by online platforms.
Experience top-notch support from our team
Our knowledgeable staff is always ready to assist you with any inquiries or issues & help you troubleshoot during transaction process.
What are the exchange fees?
500 USD or less
500 – 5 000 USD
5 000 USD or more
5 000 USD or less
5 000 – 15 000 USD
15 000 USD or more
Features that make our offer the top choice.
How to reach us?
Frequently asked questions
Which virtual assets can I buy or sell at the exchange?
The exchange offers the service of exchanging dollar-pegged stablecoins (mainly Tether/USDT and USD Coin/USDC). Additionally, we offer exchanges of Bitcoin (BTC), Ethereum (ETH), Solana (SOL), and Tron (TRX). Upon customer request and prior contact, we can exchange other cryptocurrency tokens that have sufficient liquidity for a smooth market exchange without enormous slippage.
Can exchange transactions be settled in foreign currency other than PLN?
Yes, we support USD and EUR. If you want to sell your tokens for USD or EUR please contact us in advance as we may not have the necessary amount of currency available.
Does the exchange accept electronic payments by card/BLIK/bank transfer?
No, we currently do not support electronic payments.
How is the exchange rate determined?
The exchange rate is based on the current market rate on Finance to which we add our commission fee.
What are the commission fees?
The current commission fees range from 3-5% for occasional customers and 2-4% for regular customers.
Can the exchange rate be negotiated?
Yes, we allow for the possibility of negotiating the exchange rate. However, please note that modifying the standard rate is mainly possible in the following three cases:
1. A single transaction of (very) large volume;
2. Cyclical large-volume transactions with regular customers;
3. In cases of increased demand for a particular cryptocurrency from the exchange.
Does the exchange offer discounts for regular customers?
Yes, we offer attractive discounts for regular customers. For more information about promotion conditions, please contact our team.
What is the minimum transaction value?
There are no minimum transaction limits when you want to sell. The minimum amount for buying cryptocurrencies at our exchange is the equivalent of 1000 PLN. Transactions below the minimum amounts are not processed by our exchange.
Are cryptocurrency exchange transactions at the exchange anonymous?
Transactions below the equivalent of 1000 EUR can be conducted without the KYC/AML procedure. At the customer’s request, we can issue a named proof of purchase.
Do I need to bring an identity document or prepare other documents for a transaction?
Transactions below the equivalent of 1000 EUR are anonymous and do not require any documents.
According to current legal regulations, for occasional transactions between 1000 and 15000 EUR, the exchange must conduct a customer verification procedure (KYC/AML procedure), which in its basic form involves making a copy of your identity document. In certain cases, the exchange staff may ask you to fill out a form declaring the source of the funds used for the cryptocurrency transaction or providing us with documentation of the source of funds.
For transactions equal to or exceeding 15000 EUR, they are reported to the Chief Inspector of Financial Information and require an extended KYC/AML procedure, including making a copy of your identity document and accepting a declaration from you about the source of the funds used for the transaction, along with the necessary documentation confirming their legality. The required documentation is determined for each transaction according to our internal KYC/AML procedure.
What is the KYC/AML procedure?
KYC, or “Know Your Customer,” is the process of verifying the customer’s identity. Our cryptocurrency exchange conducts it to ensure compliance with legal regulations and to protect against fraud and money laundering.
The KYC procedure involves presenting your identity document (ID card, passport, or residence card) and having a copy made by the exchange staff. According to current legal regulations, the exchange is obliged to conduct the KYC procedure for any transaction exceeding the equivalent of 1000 EUR at the time of the transaction.
AML, or “Anti-Money Laundering,” refers to a set of procedures and legal regulations designed to prevent money laundering from illegal sources.
Current AML regulations require the virtual asset exchange to conduct customer identity verification (KYC process) and maintain complete and accurate documentation of transactions for audit purposes.
In certain cases, the AML procedure also includes reporting suspicious activities to law enforcement authorities.
According to current legal regulations, the cryptocurrency exchange conducts the KYC/AML procedure for any transaction exceeding 1000 EUR.
Are transaction data regularly/automatically shared with tax authorities or other state institutions?
Transaction data stored in the exchange’s computer system and transaction documentation are neither manually nor automatically shared with the Tax Office or any official institutions. Exceptions are transactions exceeding 15000 EUR (mandatory reporting to the GIIF), as well as suspicious transactions and transactions related to an ongoing investigation of suspected criminal or tax evasion activity (data sharing with authorities upon request).
Are cryptocurrency exchange transactions taxable?
Yes, according to current regulations, the tax obligation related to cryptocurrency transactions arises when exchanging cryptocurrencies for fiat currencies, i.e., selling or buying by the customer. Remember that you are responsible for your tax settlements related to cryptocurrency trading. Exchange does not provide any tax consultancy services.
How does the exchange store collected transaction data, and is it secure?
We store personal data in digital form with due diligence according to current GDPR standards. We secure this data using industry-standard encryption algorithms, so you don’t have to worry about unauthorized third parties gaining access.
Does the exchange offer additional investment advisory services for the cryptocurrency market?
No. The exchange staff does not provide investment advice on crypto market. Any opinions on the current market state or individual cryptocurrency tokens expressed during conversations with customers are solely the private opinions of the exchange staff and should never be treated as investment advice. Remember to always do your own research when investing in crypto or in any other asset.
Does the exchange offer additional technical assistance services for cryptocurrency users?
When need arises the exchange staff can provide basic assistance with using a hardware wallet or mobile app for cryptocurrency transactions. This service is free and intended for beginner virtual currency users.
How can I make an exchange transaction at the exchange office?
To make an exchange , visit our office at 2a Grzybowska Street. It’s best if you can schedule a visit via Telegram beforehand.
How does an exchange process look like at the exchange office?
A standard transaction for buying or selling virtual assets for cash at our exchange proceeds in simple steps:
1. Visit our exchange, preferably after scheduling an appointment for larger transactions. Bring a device with a wallet app installed for transactions. If you are buying cryptocurrency, bring cash. Provide the amount and type of transaction (buy/sell), and the staff will inform you of the exchange rate and commission for your transaction.
2. If you are buying crypto, hand the cash to the exchange staff. If selling, send the cryptocurrency to the wallet address provided by the staff.
3. When buying cryptocurrency: after counting and verifying the received cash, the exchange staff will send the cryptocurrency tokens to the wallet address you specified. When selling cryptocurrency: the cashier will pay you in cash after verifying that the cryptocurrency tokens have arrived at the specified wallet address.
How long does an exchange transaction take?
A single transaction usually takes no longer than 10 minutes, but this depends on the current blockchain network throughput for sending/receiving cryptocurrency tokens. If you visit our exchange without prior notice to buy cryptocurrency, your transaction may take longer as the exchange staff may need to purchase the cryptocurrency from an exchange and send it to the specified blockchain network. Similarly, if you want to sell crypto that’s being stored on a centralized exchange or a custodial wallet, we recommend sending it to your non-custodial wallet before visiting our office, as crypto exchange withdrawals from custodians can take several hours in some cases.
Can I receive a confirmation of a transaction?
Yes, upon request, the exchange staff will provide you with a transaction confirmation generated by our computer system. You can receive this document in paper or electronic form (PDF file).
